Help centerAccount & billing
Contact support
How to reach the JinkoUp team, and what to include so we can help quickly.
On this page
Send us a message
- In the app: click your name at the bottom of the sidebar and choose Help & support.
- On the web: open the contact form.
- By email: support@jinkoup.com.
We reply by email, usually within one business day. Paid plans get priority.
Help us help you
- What you were trying to do, and what happened instead.
- Steps to reproduce it, if it's a problem.
- A screenshot or a link to the task (use Copy task link).
When you're signed in, the form automatically includes your workspace and plan, so you don't need to.
Ideas welcome
Choose Feature idea in the form to tell us what would make JinkoUp better. We read every one.
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Still stuck? Tell us what you were trying to do and we'll help.
Contact support