Help centerAccount & billing

Plans, trials and billing

How plans and free trials work, and how to upgrade, change plans, see invoices or cancel.

JinkoUp charges one flat price per workspace, with no per-seat fees. Every feature is included on every plan; plans differ only by how many people can join. See current prices on the pricing page.

Free trial

  • Your first workspace starts with a 15-day free trial, no card needed, with every feature.
  • Add a card during the trial to extend the free period. You're only charged when it ends, and you can cancel before then at no cost.
  • When the trial ends without a plan, admins see a Choose a plan popup for a few days and everyone keeps working as normal.
  • After that, the workspace is paused until an admin chooses a plan. Nothing is deleted: everything is right where you left it once a plan is active.

Upgrade or change plan (admins)

  1. 1Click your name at the bottom left and choose Upgrade plan (during a trial, click Upgrade now in the sidebar). You can also open Settings → Plan & billing, or press Ctrl K and type “billing”.
  2. 2Choose Monthly or Yearly (yearly saves about two months).
  3. 3Click Upgrade on the plan you want and pay securely with Stripe. Have a promotion code? Click Add promotion code on the payment page.

If you already pay, switching plans happens instantly and Stripe prorates the difference. You can't move to a plan smaller than your current number of members plus pending invitations; remove people first.

Invoices, card and cancelling

Admins click Invoices & payment method on the Plan & billing page to open the secure billing portal. There you can download invoices and receipts, update your card or company details, and cancel.

  • Cancelling takes effect at the end of the current billing period; the workspace is then paused until a plan is chosen again.
  • Prices are in US dollars.
  • If a payment fails, a banner asks you to update your card. Your plan stays active while Stripe retries.

Need more people than the largest plan, single sign-on or invoice billing? Email sales@jinkoup.com.

Only workspace admins can change plans and billing. Members see the current plan but can't change it.

Still stuck? Tell us what you were trying to do and we'll help.

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