Two-factor sign-in
Protect your account with a code from an authenticator app, on top of your password or Google, Microsoft or email sign-in.
With two-factor sign-in on, signing in takes two steps: your usual sign-in (password, Google, Microsoft or an email code), then a 6-digit code from an authenticator app on your phone. Someone who learns your password still can't get in.
Turn it on
- 1Install an authenticator app if you don't have one: Google Authenticator, Microsoft Authenticator, 1Password, Authy or similar.
- 2In JinkoUp, go to Settings → Security and click Turn on.
- 3Scan the QR code with the app. If you can't scan it, type the key shown under it into the app instead.
- 4Enter the 6-digit code the app shows and click Verify and turn on.
From then on, JinkoUp asks for a code every time you sign in, on every device. Turning it on is recorded in each of your workspaces' audit log.
Signing in
After your usual sign-in you see Enter your code. Open the authenticator app and type the current code for JinkoUp. Until you do, no page of the workspace opens, whatever link you follow. Sign out on that screen ends the half-finished sign-in.
If a code is refused, check that your phone's clock is set automatically. Codes change every 30 seconds.
Turn it off
- 1Go to Settings → Security and click Turn off.
- 2Enter a current code from your authenticator app.
- 3Click Turn off two-factor sign-in.
Signed-in sessions
Settings → Security also lists the browsers and apps where you're signed in, with when each was last active. Sign out everywhere else ends every session except the one you're using, for example after using a shared computer.
The reminder bar
While two-factor sign-in is off, a thin bar at the top of the app suggests setting it up. Don't remind me hides it for 30 days.
Keep your authenticator app safe: you need it to sign in. If you lose your phone, email support@jinkoup.com from your account's address and we'll help you get back in.
The mobile app and connected AI assistants keep working: they use their own sign-in tokens, created after you've signed in with your code.
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